Precision Language and Graphics guarantees its quality 100%.
We request the client to discuss the terms of liability prior to the start of the project, if it carries a high liability.
For minimum charge category projects, we will immediately correct and/or compensate up to 2 times of the translation cost or the real loss, whichever is lower; due to confirmed translation errors or omissions by Precision Language and Graphics.
For non-minimum charge category projects, upon receipt of the translation from Precision Language and Graphics, client shall promptly review it, and within 30 days after receipt shall notify Precision Language and Graphics of any requested corrections or changes. If Client does not notify Precision Language and Graphics within 30 days with any concerns, Client will be deemed to have accepted the services provided. Within the 30-day window, Precision Language and Graphics shall correct, at no cost to Client, any errors made by Precision Language and Graphics. Precision Language and Graphics cannot be held responsible for any errors or omissions if the translation was not promptly reviewed by the Client and Precision Language and Graphics was not notified within the 30 days after receipt.
Precision Language and Graphics assumes no liability for any infringements of any copyrights, trademarks, patents or other proprietary rights. Client agrees to indemnify and hold Precision Language and Graphics harmless from any and all losses, claims, damages, expenses or liabilities (including reasonable attorneys’ fees) which Precision Language and Graphics may incur based on information, representations, reports, data or product specifications furnished, prepared or approved by Client for use by Precision Language and Graphics in the work performed for the Client. Any monetary compensation requested from Precision Language and Graphics must be negotiated before proceeding with the project.
PLG WILL NOT REIMBURSE CLIENT FOR ANY EXPENSE CLIENT INCURS IN CORRECTING ANY SERVICES, DELIVERABLES OR PRODUCTS WHICH MAY NOT COMPLY WITH OUR LIMITED WARRANTY, EXCEPT FOR THOSE NEGOTIATED WITHIN OUR WRITTEN PERMISSION PRIOR TO THE INITIATION OF THE PROJECT. WE REQUEST THE CLIENT TO DISCUSS THE TERMS OF LIABILITY PRIOR TO THE START OF THE PROJECT IF IT CARRIES A HIGH LIABILITY.